Shipping + Return Policy
When will my order ship?
After purchase, processing takes 1-3 business days, Monday through Friday not including holidays. We know, we are as fast as lightning! Shipping time frames vary depending on where in the world you are shipping to. As of now we are only shipping within the United States (not including our beautiful US islands – FOR NOW!). The time in which you will receive your shipment is 4-8 business days maximum; after your order has been processed. Processing times may be longer during high volume periods. You can sign up for shipping updates via the link found in your shipping confirmation email.
How is my shipping cost calculated?
Your shipping cost is calculated by the United States Postal Service (USPS) based on your shipping address, the shipping method chosen, and the weight of your order at checkout. To ease the burden of shipping cost, we cover some of the cost, as well as apply a discounted rate for you from USPS. We got you!
What if my order never arrives or is stolen?
With USPS, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise here. When you file a claim, USPS will follow up with you via email confirming your claim; and an associate will get back to you within 3-5 business days.
Claims for packages presumed to be lost by the carrier, where the status is “not delivered” must be filed no sooner than 7 days after the scheduled delivery date for shipments here, but not later than 30 days from the date the shipment was originally scheduled to be delivered.
Claims for packages marked by the carrier as “delivered” yet not received by the customer must be filed within 5 days from the date and time shown by carrier as delivered. Underwriters reserve the right to require proof of either a copy of a police report showing report of theft or security video recording showing evidence of theft.
All other claims for loss or damage should be filed as soon as discovered but in no event later than 60 days from the purchase date.
When all else fails, CONTACT US at email@example.com and we will be glad to help you.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at firstname.lastname@example.org and we will be happy to work with you to remedy the situation.
Help! My SHE Essentials product did not arrive up to par.
In some cases, products will leak or melt in transit on their way from our manufacturing facility to our fulfillment center. This is a rare occurrence but does happen from time to time, as they are natural products. Likewise, if you receive a product that you suspect to be expired or not suitable for use, please contact our support at email@example.com and we will issue you store credit or a full refund on the item. However, if the product has melted (particularly butters), but NOT leaked excessively from its packaging, we encourage you to store it in a cool dry place and it will be restored to a semi-solid consistency.
I received a product with a different label than what I saw online.
Due to recent changes from within the company, some of our shipped-out products may be packaged with our outdated branding. Our mission and products have not changed, but some of our branding has! Please note that these products are products are still the same quality of natural ingredients that you have heard about and grown to love. If you have received a product labeled with former branding and would like to promote or share that product or would simply like your product to have updated labeling, please contact us at firstname.lastname@example.org and we will replace your product with our most updated “SHE Essentials” packaging or issue you a store credit or refund for the value of the product. We are currently NOT accepting physical product returns.
How do I get a refund?
To be refunded, you will need to be issued an RMA (Return Merchandise Authorization). Please reach out to email@example.com to receive your RMA. You will need to show proof of the unsatisfactory product to get a refund. Without proper RMA, refunds cannot be processed. All returns must be returned to the SHE Essentials Customer Service Department address provided via email or call confirmation with request RMA number. Refunds will not be processed after 14 days after package delivery.
How do I return my product for a refund?
Physical returns of the product in question, are not being accepted. Please contact firstname.lastname@example.org for more instructions.
Can I return a product if I have (gently) used it?
No. We have all been there. Sometimes things just do not turn out the way you expected them to. However, for safety reasons, we will not accept used or opened products. You can contact email@example.com for help finding a product that works best for you.
How long do refunds take?
Refunds will take 3-5 business days to be processed and posted to your payment method.